How are you tracking re-work/come-backs?

How are you all currently tracking re-work or work that comes back in because it wasn’t done right the first time? Do you track who did the original repair, and tracking come-backs as a performance metric? Do you track the reason for the come-back (mis-diagnosed, improper procedure, part failure, etc?)

Are you doing that in RTA, or using other means? If in RTA, what fields are you utilizing (reason codes, cause codes?)

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I check on a vehicle’s history and make up the work order with the rework reason picked. Unless it was a bad part then it is under warranty. Like a alternator that only last like a week or so.

We had a suggestion from a customer it would be nice to be able to plug in a time frame and/or miles/Hours either globally or by class code between individual jobs (VMRS) for each vehicle and if a work order is being created for the same job within the time/odometer constraints that RTA then pops up a message more proactively about the Re-Work Status.

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