Short version: Unless you have an RTA guru thats been there for years, don’t make changes until you REALLY know what was changed before you!
This is from a shop that used RTA for years. When I started, the job had been vacant for months. The fleet manager gave me what he knew and I started to do what he had shown me. There were/are lots of things that had been changed over the years. There is several versions of sorting of vehicles. We are a 1 location/garage shop. There are 7 facilities, 9 departments etc etc. The PM system soon became a big problem. I worked the problem and stole from the poor help desk at RTA heavily. I got things better but still not right. The manager called the one that use to do the job in a conference call. The “working good” PM system was that he went into each w/o and changed the PM VMRS for every PM w/o. Once I realized that NONE of it was right, I stopped trying to copy what was there and I started from scratch.
If you are coming into RTA without knowing its history, be very careful about your changes. Learn, read, ask questions to the others using RTA and the RTA helpdesk. If your a database type, use the export to look over the data and how it fits together. There was more than once I looked at a field and just shook my head. But the more I looked the more I understood.
Just remember to look before you leap. Also before you call the helpdesk make sure you know what you want from them. The best answers come from asking the right question.